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Terms and conditions

 

The purchase agreement under which the sale is realized by the seller to the buyer of goods arises from a binding confirmation. As binding is considered confirmation by telephone, fax, order via e-shop or e-mail.

Delivery of goods is realized through the service of the Czech Post.


Claim

All goods purchased in the online store eshop.yanathal.com, are covered by statutory warranty of 24 months. Each product is attached to an invoice, which serves as a warranty.See your order immediately upon receipt. Claims of responsibility for defects or non-compliance with trade agreements and the warranty (reclamation) shall not apply to defects resulting from improper use. The warranty is also void if the warranty card has been changed, deleted or unreadable serial number or product name, as well as loss of warranty or invoice and the expired warranty period. Claimed goods must be delivered to us with a written note clearly specifying the defects. Defective goods must be sent properly packaged, preferably in the original packaging, along with the proof of purchase in online store eshop.yanathal.com. The cost of sending goods claimed by the customer is covered by the customer. In the case of a positive settlement of the claim are items exchanged and sent again at the expense eshop.yanathal.com or the . Maximum execution time of the complaint is legally set at 30 days.

In case of broken package (opened package, detached tape), always refuse to accept the delivery.


Failure to comply with the warranty claim will not be able to recognize the product. Other conditions are governed by § 616 - § 627 of the Civil Code, European Parliament and Council 1999/44/EC and Law No. 634/1992 Coll. on consumer protection. Online store eshop.yanathal.com reserves the right to change this warranty without notice, so please check the conditions at each purchase.


Money Back Guarantee

In accordance with Act No. 367/2000 of 14 9th 2000 as a customer you have the right to withdraw from the contract within 14 days after accepting the delivery. If you notice immediately upon receipt of the goods that you don't find it satisfactory for any reason, you return the goods without giving a reason and you will be immediately sent back the money. If you intend to do so, please send us information about the return by e-mail, specifying how would you like your money to be returned (bank transfer or postal order).

 

The conditions are as follows:

1. The customer must notify the seller within 3 days after delivery (e-mail to info@yanathal.com or call 00420 731 521 629)

2. The customer must send the shipment to our registered address no later than 14 days from receipt of shipment.

3. Goods must not show any signs of wear and use and must be sent back in original packaging with labels along with a copy of the purchase in our store.

 

Once the goods are delivered to us, we check for any signs of use or damage and will exchange or refund. In the case of exchange customer chooses any other item from the eshop.yanathal.com. If the price of the new item is higher than the amount of refund, customer shall pay the difference, if the price of the new item is lower than the amount of refund, eshop.yanathal.com pays the difference to the customer. 

The refund does not include shipping fee. Money for returned goods will be sent back by bank transfer or postal order. 

 

The address for returning goods is:

John Thálová

Korunní 46

Praha 2

120 00

Czech republic

 

You will be informed about the settlement of your claim via e-mail. 

 

Privacy

The personal information provided by the e-shop eshop.yanathal.com be accessed only by authorized persons who are required to comply with statutory procedures and responsibilities.Personal information is used only for the purpose of purchasing the eshop.yanathal.com pursuant to Act No. 101/2000 Coll. Privacy and information provided to third parties or entities.